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Blog2024-05-10T16:52:04-04:00

Unforced Joy

by Eddie Pipkin Image by Ivana Tomášková from Pixabay Last week I wrote about Starbucks and “forced joy,” a directive from corporate leadership that employees would express joyful interactions by writing encouraging messaging [...]

March 20th, 2025|

Forced Joy

by Eddie Pipkin Did you see Starbucks in the news in recent weeks for adding an additional mandate to the responsibilities of employees?  Beginning in January, according to an edict from CEO Brian Niccol, all [...]

March 14th, 2025|