by Eddie Pipkin
Photo by Pipkin
I was taking my wife to the airport for an early morning flight, and since it was Saturday, even though it wasn’t yet daylight, we decided to honor our weekend diner tradition. We needed basic breakfast food fast and on our designated route. So, Waffle House to the rescue! If you don’t know by now, I’m a big Waffle House fan. And as I scarfed my pecan waffle, my wife took her credit card and placed it on top of the check. I said, “You know you pay at the register.” She said, “Well, maybe they’ll come pick it up.” I said, “Nope. Register. It’s right there on the wall, clearly stated on that poster with the ‘House Rules.'”
Every Waffle House has this set of “House Rules” posted in plain sight (the poster that is featured in the photo accompanying this week’s blog). What makes the posting of the rules great is that there are really two sets of principles set in side-by-side text:
- Expectations of how customers will conduct themselves.
- Expectations of how customers can expect to be treated by staff.